Aussie Timbers
Aussie Timbers in Nerang stands out for its dedicated customer service, with staff often going the extra mile to assist customers. Their knowledgeable team provides sound advice and ensures a helpful shopping experience. While the quality of timber and pricing are generally commendable, there are occasional inconsistencies in product quality and service levels, particularly with phone inquiries and returns.
Despite some inconsistencies, the majority of customers appreciate the friendly and proactive service offered. The staff's willingness to assist with tasks beyond the usual scope, such as loading and securing purchases, highlights their commitment to customer satisfaction. Aussie Timbers is a reliable choice for timber needs, with a focus on quality and service.
Features and services of Aussie Timbers
- Delivery
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Credit cards
- Debit cards
- NFC mobile payments
Aussie Timbers is in position 9 out of 10 in landscapers in Nerang
Customer Reviews
Aussie Timbers has a rating of 3.8 out of 5 based on over 26 reviews on Google
Outstanding customer service from Ben and Kim! I was running late to get there before they've closed and the boys stayed an extra half an hour to help me with my purchase. They were very helpful and caring. Not for a second they've complained about having to stay longer because of me. This type of service is hard to find these days. I'd highly recommend anyone to buy from them based on my experience today. Thank you guys
Great staff good pricing quality timber
I have purchased a lot of timber (mainly for decking work) from Aussie Timber and have found them to be well priced and supplying quality product, supported by sound advise and excellent service. Keep up the great work and thanks for your help!
Bought a small amount of timber in 2 separate bundles. I wanted to return one unbroken bundle 5 days later. I should have stuck to Bunnings where it was cheaper anyway.
Spend $500+ ask for stuff to be cut you expect it to be straight and almost same size not 20+ mls out and pieces split along with bits of chunks missing out of it.. worst place ever
Cannot speak highly enough about bens customer service! My darling husband asked me to pick a trailer load of sleepers up - and I cannot for the life of me reverse a trailer OR tie down a load that’s for sure, but nothing was a drama for Ben, he went above and beyond and loaded my trailer, tied it down and reversed my car and even have me a lesson on reversing! What a legend! A1 customer service today!!
I wanted to order some timber but it was all too much for the lazy guy on the phone. He lost you a big sale. Get some proactive people answering the phone who want to make a sale.
Information about Aussie Timbers
Address
Aussie Timbers is located at 7 Brendan Dr, Nerang QLD 4211, Australia
Phone
The phone number of Aussie Timbers is +61 7 5596 3636
Website
The website of Aussie Timbers is: aussietimbers.com.au
Business Hours
Monday: 07:30–15:30
Tuesday: 07:30–15:30
Wednesday: 07:30–15:30
Thursday: 07:30–15:30
Friday: 07:30–15:30
Saturday: Closed
Sunday: Closed